Posts for: #Note

想到了两首宋词，有点感受到时间的力量。

虞美人·听雨 蒋捷〔宋代〕

少年听雨歌楼上，红烛昏罗帐。壮年听雨客舟中，江阔云低、断雁叫西风。 而今听雨僧庐下，鬓已星星也。悲欢离合总无情，一任阶前、点滴到天明。

丑奴儿·书博山道中壁 辛弃疾〔宋代〕

少年不识愁滋味，爱上层楼。爱上层楼，为赋新词强说愁。 而今识尽愁滋味，欲说还休。欲说还休，却道“天凉好个秋”。

真是左右为难呀。

Historically, Intuit products had dominated their markets by being significantly easier to use than competitors’. But soon competitors were catching up, so Intuit launched an effort to improve ease of use and NPS. It spent even more time with customers, observed detractors, and redesigned products. “We put a big focus on making our products easier to use,” says Kaaren Hanson, design vice-president. “And when this company decides to go after something, we do it. So we pulled the lever.” But these traditional management moves failed to move the meter. “Our net promoter scores didn’t budge,” Hanson says. “And it didn’t result in a big jump in sales, which is what we expected. We pulled the damn lever, and nothing happened.”

在贝莱看来，奥罗拉人之所以对机器人越来越讲人道，似乎并非由于认同广义的人道精神，而是他们不想承认机器人的机器本质，于是干脆将两者一视同仁，这么一来，人类必须依赖人工智能这个令人不快的事实就消失于无形了。

Bezos encourages employees to search broadly despite criticism that Amazon is not focused enough. “Every new business we’ve ever engaged in has initially been seen as a distraction by people externally, and sometimes even internally,” says Bezos. “They’ll say, ‘Why are you expanding into media products? Why are you going international? Why are you entering the marketplace business with third-party sellers?’ We’re getting it now with our new infrastructure web services. ‘Why take on these new developer customers?’ ”Bezos adds that most companies’ big errors have been acts of omission and not acts of commission: “It’s the opposite of sticking to your knitting. It’s when you shouldn’t have stuck to your knitting and you did,” he says. “It’s very fun to have a culture where people are willing to take these leaps. It’s the opposite of the ‘institutional no.’ It’s the institutional yes. People at Amazon say, ‘We’re going to figure out how to do this.’”

In 2010 Paranjpe launched a three-phase initiative called Project Bushfire, with the goal of getting every employee—more than fifteen thousand people in India alone—to visit customers in their workplaces and homes.

每位同事都当客服？或者每位同事都要访谈用户？那种方式对了解业务、了解客户最有帮助？

There are three testing modes based on modes of learning under uncertainty: abductive, inductive, and deductive logic.

Questions to Ask When Creating Facebook Micro-Content

Is the text too long? Is it provocative, entertaining, or surprising? Is the photo striking and high-quality? Is the logo visible? Have we chosen the right format for the post? Is the call to action in the right place? Is this interesting in any way, to anyone? For real? Are we asking too much of the person consuming the content?

//一般来说，破坏性创新并不涉及特别复杂的技术变革，其主要表现形式就是将成品元件组装在一起，但相比之前的产品，产品结构通常会变得更加简单。破坏性创新并不能为主流市场的客户提供更好的产品，因此这种创新首先发生在主流市场的可能性很小。相反，破坏性创新提供的是一种完全不同的产品组合，只有远离主流市场或对主流市场没有太大意义的新兴市场，客户才会重视这些产品组合的属性。

这是有点反直觉的。

陈虻：当你觉得不会干的时候，是观众觉得刺激和新鲜的时候；当你觉得驾轻就熟的时候，是观众看厌了的时候。如果观众还在看，而创作人员已经没有了创作激情，那么这个节目很快就会垮掉。现在我们的创作人员有一种焦虑、有一种不满，我觉得这正是一个很好的状态。如果对自己的东西特满意，我觉得也就离死不远了。

The next day I went to Ehud and Amir, and I said, “Let’s make Waze the best working place we ever had.” They liked the idea and we defined what it would look like. What mattered for us was that: (1) we support employees and drivers, (2) the founders vote as a single person, and (3) we fire fast if someone doesn’t fit into our culture.